For buyers in small Regional or Remote Delivery locations, please contact us prior to ordering, as even though we try to absorb shipping costs as much as we can, due to limited and restricted freight suppliers going to these destinations , they will often incur added shipping charges.
We normally use Australia Post and Sendle for our deliveries. We default our deliveries to allow the driver to be 'Authorised to Leave' the item somewhere safe if there is nobody home to receive it. If you do not want this, please advise us in the notes section of the order page. Sometimes, where a different courier has been used, products will often not be delivered to an unattended address. The courier may require a signature from an occupant at the specified delivery address at the time of delivery. In this case, or in those cases where there is nowhere for a driver to leave the items safely, and no one is available to sign for any parcel, a card will be left (or digital notification sent) and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or arranging re-delivery, as per the specific notification details.
We are unable to ship to PO Boxes or Parcel Lockers. We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.
We charge a flat delivery fee of $9.97 for all orders, with the exception of Steel Braziers/Firepits, which are subject to a higher delivery rate due to their weight. This is calculated at checkout and subject to the delivery address. This charge replaces the flat delivery fee - it is not added to it.
For orders going to small Regional or Remote destinations, we kindly request that customers contact us to prior to attempting to order to confirm if there will be added shipping charges, as there are very limited and restricted freight suppliers to these locations.
We provide a tracking number for you to keep up to date with the progress of your item's delivery. If you have queries beyond the information available in the tracking, please feel free to contact us and we will do our best to get more information from the delivery company, although this is not always possible due to some courier companies' limited communication portals.
DELIVERY TIME FRAMES
Deliveries from Australia Post, Sendle to metro areas are normally received within 4-6 days. Where for certain items, a courier service is used, delivery times vary between 4 - 10 business days for metro areas and 4 - 10 business days after dispatch for regional areas, with more remote regional towns between 10-20 days. Almost all deliveries are made during business hours, Monday to Friday only.
For some items, some regional towns will not be able to delivered to at all due to restrictive shipping fees, which can come to hundreds of dollars, or are totally restricted by our available courier services. If we are advised by all available delivery companies that there are such restrictions to your address, we will advise you as soon as possible, and discuss options, including refunding the full amount paid or organising with you to send the item to a different address.
REASONS FOR ORDER DELAYS
- Entry of an incorrect or incomplete address during checkout.
- Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
- In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
- Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.
If your order is not received within the quoted delivery period please check your order progress via the tracking link you've received by email. Alternatively contact us on 07 3156 9975 or email firstname.lastname@example.org. We will generally respond to online enquiries same day.
AVAILABILITY AND PRE-ORDERS
In rare cases, there may be an item that is listed as in stock when in fact, it is not. If this happens we will contact you as soon as possible to advise you of this and to discuss whether you would like to be refunded the full amount, have the order continue as a pre-order with a new estimated delivery date, or have the item replaced with a suitable alternative from our store.
We stand behind the quality and ethos of our products, and we take great care to send your items in a safe and eco-friendly way. As a business focusing on the environment and discovering how we can thoroughly enjoy nature without adding undue pressure to it, we try in every way possible to minimise any wastage throughout the packing and shipping processes.
We sometimes have our suppliers ship your purchases directly to you, rather than have them ship to us first before forwarding it on to you. This means that items are packed only once and delivery resources are also used only once. Although we can’t guarantee how other businesses work, we do our best to request that all of our suppliers use as much recycled and recyclable packaging as they can. All supplier-shipped items are 100% guaranteed by Boho Road Trip. Sometimes items may be shipped separately and may arrive at your address on different days. You will never be responsible for any extra freight costs for items being shipped separately.
When items are shipped directly from us, you can be rest assured that the entire delivery has been packed with recycled or recyclable cardboard, padding, stickers, and compostable mailing bags - even the sticky tape we use is compostable! Additionally, our normal suppliers, Australia Post and Sendle now work on a carbon neutral basis.
Sometimes we will reuse shipping cartons that we have received from our suppliers, and we’ll often use wastepaper and upcycled cloth to help protect the items inside the carton or soft mailing bag.
This means that even the packaging of your goods is unique and has a story! But you can be confident that your new items have been carefully and respectfully looked after in the packing process, and even though sometimes the package may not be ‘beautiful’, it certainly is bohemian 😊
The Australian Consumer Law & Your Rights
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods like those sold by Boho Road Trip.
The ACL requires that goods must be free of defects and do what they are meant to do or are 'fit for purpose'. The ACL states that these rights automatically apply whenever goods or services are supplied to a consumer, and are therefore called ‘Consumer Guarantees’. Boho Road Trip complies with Australian Consumer Law.
Under the ACL, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for any major failure of these stated standards. If a failure with the goods does not amount to a major failure, you are also entitled to have the failure rectified through repair within a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods.
The policy details below are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by Boho Road Trip.
If you believe your product to be faulty or damaged, please email us with photographic proof & advise the details of the faults. Our staff will then discuss the remedies with you - refund, replace, exchange or repair. Please email: email@example.com with your claim.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty, damaged (not within fair wear and tear) or any of the other standards as per ACL. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.
* Some health and personal care items
* Book with obvious signs of use
* Any item that is returned more than 30 days after delivery, if stated failure was due to shipping
Refunds (if applicable)
We will notify you of the approval or rejection of your claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Replacements (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you already have a Zip account, just use your Zip mobile app and generate a single-use card to use as a Visa Card at the checkout.
If you'd like more information on how to sign up with Zip, check out our Zip page, using the link in the Help section at the bottom of the page.