Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
We accept Apple Pay, Google Pay, Shop-pay both Mastercard and Visa. We also now accept Afterpay and Zip-pay. You will see all options relevant to your normal payment processor when you begin the checkout process.
If you would like to add items to your existing order, please place an additional order, as we don't store your payment information. If you need to change you order in any other way please contact us immediately, so that we can assist you, without incurring any extra costs.
If you wish to cancel your order, please contact us immediately. Orders can normally be cancelled without incurring any extra costs if cancelled immediately. Orders can't be cancelled once they've shipped.
Yes, we offer 30 day returns on most items, subject to the terms of our Returns Page. This can be found in the Help section at the bottom of the page or here .
Yes, we love communication! So, we will keep you updated throughout the process. We will send you a tracking number with the relevant freight provider via email once your order ships. If you haven't received tracking info within 5 days, then please contact us. At any time you can also track your parcel directly by going to the relevant freight provider's site and entering your tracking details.
We work with multiple supply partners, and often have deliveries shipped directly from our suppliers. This speeds up delivery and provides a more environmentally friendly chain of delivery and reduction in waste packaging. Don't worry, you will get the items that you ordered, and you will be updated about where each item is in the process.
We offer a flat rate of $10 for Express Shipping, but we offer Free Express Shipping on orders over $100. Please contact us for international orders.
If your item is in stock, your order will normally be dispatched same or next business day. Our normal couriers are Australia Post and Sendle and typically have about a 7 day turnaround. Sometimes there will be excessively busy periods where there may be a delay of over a day or so, but you will be updated if this occurs.