Frequently Asked Questions

We accept PayPal, Apple Pay, Google Pay, Shop-pay and both Mastercard and Visa. We also accept Afterpay and Zip-pay. You will see all options relevant to your normal payment processor when you begin the checkout process.

If you would like to add items to your existing order, please place an additional order, as we don't store your payment information. If you need to change your order in any other way please contact us immediately so that we can assist you prior to sending your order, without incurring any extra costs.

If you wish to cancel your order, please contact us immediately. Orders can normally be cancelled without incurring any extra costs if cancelled immediately. Orders can't be cancelled once they've shipped.

Yes, we offer returns on any items that are found to be damaged or not fit for their advertised purpose when delivered. We can also offer 30 day exchanges on many items due to change of mind, subject to the conditions outlined on our Returns Page. This can be found in the Help section at the bottom of the page or here .

Yes, we will send you a tracking number with the relevant freight provider via email once your order ships. If you haven't received tracking info within 5 days, then please contact us. At any time you can track your parcel directly by going to the relevant freight provider's site and entering your tracking details.

We work with multiple supplier partners and often have deliveries shipped directly from our suppliers. This speeds up delivery and provides a more environmentally friendly chain of delivery and reduction in waste packaging. This means that sometimes there will be more than one tracking number and they will be with different freight providers.

It is also common that freight providers provide only one tracking number even when there are more than one item in a delivery, such as for two triangle cushions, for example. For their own internal reasons, often size restrictions, sometimes these items are separated into two delivery date, but still use that same number. If you have received just one item from a multiple order, please check the tracking, as the tracking number will still be active and updated for the next item/s yet to be delivered.

We ship all over Australia, including to many regional or remote addresses, and our shipping costs are based on the size of the item and the delivery address provided at checkout. 

Please note that the cost charged by freight providers to deliver to regional or remote addresses is significantly higher than to cities. Even though we absorb most of these high freight costs, our shipping cost charged to customers in regional places will be reflected in a higher charge, based on the delivery address shown at checkout.

At this point, we are not able to offer deliveries to addresses outside Australia.

Almost all item purchases are processed on the same day as the order is made.

If your item is in stock in our own warehouse, your order will normally be dispatched same or next business day. If your item is shipped directly from our supplier, there is normally a one to two day processing period prior to dispatch.

Our normal couriers are Australia Post and Aramex and typically have about a 7 day turnaround. Sometimes there will be excessively busy periods where there may be a delay and we encourage our customers to check tracking as provided if this occurs.