Returns Page
The Australian Consumer Law & Your Rights
The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods like those sold by Boho Road Trip.
The ACL requires that goods must be free of defects and do what they are meant to do or are 'fit for purpose'. The ACL states that these rights automatically apply whenever goods or services are supplied to a consumer, and are therefore called ‘Consumer Guarantees’. Boho Road Trip complies with Australian Consumer Law.
Under the ACL, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for any major failure of these stated standards. If a failure with the goods does not amount to a major failure, you are also entitled to have the failure rectified through repair within a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods.
The policy details below are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under a law in relation to the goods sold by Boho Road Trip.
If you believe your product to be faulty or damaged, please email us with photographic proof & advise the details of the faults. Our staff will then discuss the remedies with you - refund, replace, exchange or repair. Please email: hello@bohoroadtrip.com.au with your claim.
* To complete your return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty, damaged (not within fair wear and tear) or any of the other standards as per ACL.
- Please provide photographic proof that the product is faulty or damaged.
Non-returnable items:
1. CHANGE OF MIND - We may be able to provide credit for the product price if the request is made within 30 days from date of purchase, however the freight costs for the purchase and the return of the product are at the customer's expense. In this case, a credit note as a special code in the amount of the product purchase price would be given to the customer and this code would then be used during the checkout when the customer purchases the replacement item. We normally can not accept refund requests if you change your mind even if advised within 30 days of the purchase date.
2. Some health and personal care items. At this time, due to hygiene requirements directly mandated by our suppliers, mattresses of any kind can not be returned due to change of mind, once opened.
3. Book with obvious signs of use
4. Any item that is returned more than 30 days after delivery, if stated failure was due to shipping
Refunds (if applicable)
We will notify you of the approval or rejection of your claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, directly through our payment platform. Once processed at our end, the payment processor can take a number of days to process the actual payment back to your account. You will be notified when we have processed the initial refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check the bank account that you paid for your order with again.
Then contact your finance provider / bank / credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bohoroadtrip.com.au.
Replacements (if applicable)
We will only replace items if they are supplied to you defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.