Shipping and Delivery

We normally use Australia Post and Sendle for our deliveries. We default our deliveries to allow the driver to be 'Authorised to Leave' the item somewhere safe if there is nobody home to receive it. If you do not want this, please advise us in the notes section of the order page. Sometimes, where a different courier has been used, products will often not be delivered to an unattended address. The courier may require a signature from an occupant at the specified delivery address at the time of delivery. In this case, or in those cases where there is nowhere for a driver to leave the items safely, and no one is available to sign for any parcel, a card will be left (or digital notification sent) and the parcel will be re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or arranging re-delivery, as per the specific notification details.

We are unable to ship to PO Boxes or Parcel Lockers. We recommend all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any re-delivery delays and/or fees.

*SHIPPING CHARGES

We charge a flat delivery fee of $9.97 for all orders, with the exception of Steel Braziers/Firepits, which are subject to a higher delivery rate due to their weight. This is calculated at checkout and subject to the delivery address. This charge replaces the flat delivery fee - it is not added to it. 

For orders going to small Regional or Remote destinations, we kindly request that customers contact us to prior to attempting to order to confirm if there will be added shipping charges, as there are very limited and restricted freight suppliers to these locations.

TRACKING

We provide a tracking number for you to keep up to date with the progress of your item's delivery. If you have queries beyond the information available in the tracking, please feel free to contact us and we will do our best to get more information from the delivery company, although this is not always possible due to some courier companies' limited communication portals.

DELIVERY TIME FRAMES

Deliveries from Australia Post, Sendle to metro areas are normally received within 4-6 days. Where for certain items, a courier service is used, delivery times vary between 4 - 10 business days for metro areas and 4 - 10 business days after dispatch for regional areas, with more remote regional towns between 10-20 days. Almost all deliveries are made during business hours, Monday to Friday only. 

For some items, some regional towns will not be able to delivered to at all due to restrictive shipping fees, which can come to hundreds of dollars, or are totally restricted by our available courier services. If we are advised by all available delivery companies that there are such restrictions to your address, we will advise you as soon as possible, and discuss options, including refunding the full amount paid or organising with you to send the item to a different address. 

REASONS FOR ORDER DELAYS

  • Entry of an incorrect or incomplete address during checkout.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress via the tracking link you've received by email. Alternatively contact us on 07 3156 9975 or email hello@bohoroadtrip.com.au. We will generally respond to online enquiries same day.

AVAILABILITY AND PRE-ORDERS

In rare cases, there may be an item that is listed as in stock when in fact, it is not. If this happens we will contact you as soon as possible to advise you of this and to discuss whether you would like to be refunded the full amount, have the order continue as a pre-order with a new estimated delivery date, or have the item replaced with a suitable alternative from our store.

ECO-FRIENDLY PACKAGING

We stand behind the quality and ethos of our products, and we take great care to send your items in a safe and eco-friendly way. As a business focusing on the environment and discovering how we can thoroughly enjoy nature without adding undue pressure to it, we try in every way possible to minimise any wastage throughout the packing and shipping processes.

We sometimes have our suppliers ship your purchases directly to you, rather than have them ship to us first before forwarding it on to you. This means that items are packed only once and delivery resources are also used only once. Although we can’t guarantee how other businesses work, we do our best to request that all of our suppliers use as much recycled and recyclable packaging as they can. All supplier-shipped items are 100% guaranteed by Boho Road Trip. Sometimes items may be shipped separately and may arrive at your address on different days. You will never be responsible for any extra freight costs for items being shipped separately.

When items are shipped directly from us, you can be rest assured that the entire delivery has been packed with recycled or recyclable cardboard, padding, stickers, and compostable mailing bags - even the sticky tape we use is compostable! Additionally, our normal suppliers, Australia Post and Sendle now work on a carbon neutral basis.

Sometimes we will reuse shipping cartons that we have received from our suppliers, and we’ll often use wastepaper and upcycled cloth to help protect the items inside the carton or soft mailing bag.

This means that even the packaging of your goods is unique and has a story! But you can be confident that your new items have been carefully and respectfully looked after in the packing process, and even though sometimes the package may not be ‘beautiful’, it certainly is bohemian 😊